- For patients without an HMO card, or company affiliation with a corporate account with the Hospital.
- Please proceed to the Admitting Department and present your doctor’s admitting order sheet, and PhilHealth documentation (if you are a PhilHealth member).
- Fill out an admission form.
- Read through the Patient’s Rights and Responsibilities and affix your signature on the Consent, Undertaking and Waiver form.
- Depending on the diagnosis, type of procedure/treatment, and choice of room type, an initial payment shall be required upon admission.
- An admission kit will be provided to you before you are brought to the patient room.
- Wear your patient bracelet during your entire stay at the hospital.
For HMO cardholders or employees of companies with a corporate account with the Hospital (with and without PhilHealth)
- Please proceed to the Admitting Department to inquire about the availability of rooms.
- Upon confirmation of the room availability, you will be directed to the HMO Concierge where you must present your valid ID, HMO card/company ID and Letter of Authorization (LOA).
- At the latest, you must present your LOA within 24 hours after admission or on the first working day if you were admitted on a weekend or a holiday.
- Failure to present a LOA shall lead to the patient being responsible for her/his account with the Hospital. Hence, an initial payment shall be required upon admission.
- You will then be directed back to the Admitting Department where you will present your admitting/doctor’s order sheet and PhilHealth documentation (if available).
- Fill out an admission form.
- Read through the Patient’s Rights and Responsibilities and affix your signature on the Consent, Undertaking and Waiver form.
- An admission kit will be provided to you before you are brought to the patient room.
- Wear your patient bracelet during your entire stay at the hospital.
- Proceed to the Emergency Room (ER) for proper diagnosis. You will be advised by an ER doctor if you will be admitted for appropriate treatment
- If it is determined that you are to be admitted, you will be brought to the Admitting Department.
- Our Admitting personnel will advise you – or your companion – to fill out an admission form.
- Read through the Patient’s Rights and Responsibilities and affix your signature on the Consent, Undertaking and Waiver form.
- An initial payment will be required from the patient once s/he is in stable condition (as determined by the ER doctor), or 24 hours after her/his transfer to a patient room.
- An admission kit will be provided to you before you are brought to the patient room.
- Wear your patient bracelet during your entire stay at the hospital.
To ensure the swift processing of PhilHealth benefits, please accomplish the following forms prior to discharge:
- Updated Member Data Record
- Claim Signature Form (CSF)
- Claim Form 2 (CF2)
- Claim Form 3 (CF3) – for maternity cases.
If you are unable to submit the said forms before being discharged, the Hospital will not be able to deduct your PhilHealth benefits from your hospital bill.
Patients who will undergo elective procedures may inquire about the availability of rooms for reservation by contacting the Admitting Department at 8924-4051 to 65 ext. 412.
- A room can only be reserved for 3 hours. If you have not been admitted within this timeframe, our Admitting personnel will inform you that the room may be assigned to another patient.
Each patient has a right to good quality health care without any discrimination to her/his convictions and cultural beliefs.
If the patient cannot be given immediate care, s/he shall either be properly informed to wait for treatment or be referred to another medical institution where suitable care can be provided.If the patient cannot be given immediate care, s/he shall either be properly informed to wait for treatment or be referred to another medical institution where suitable care can be provided.
Each patient has a right to be informed in a manner and language that s/he understands regarding the procedure or treatment that will be provided to her/him. The patient shall be informed of any risks, serious side effects and other similar concerns that may occur upon undergoing the treatment.
The privacy of the patient shall be respected by all hospital personnel. The patient has the right to demand that information, communication and records pertaining to her/his care be treated as confidential.
Each patient has a right to be informed of the nature of her/his medical condition, and the appropriate medical treatments and procedures for such. The patient – or authorized guardian – shall also be advised of the possible complications and other concerns that may arise from the said treatments, as well as ways on how to prevent the illness from recurring.
Each patient has the right to freely discuss one’s condition with her/his physician of choice. The patient also has a right to seek for a second opinion (and subsequent opinions) from another health care provider/practitioner.
Each patient has a right to avail of diagnostic and treatment procedures.
The patient may undertake a written directive for physicians to administer terminal care if s/he suffers from a terminal illness provided that s/he:
- is of legal age and sound mind;
- has been informed of the medical consequences of such a choice; and
- releases all those involved in her/his care from any obligations that are related to the consequences of such a decision.
Each patient has the right to refuse medical treatment if such is contrary to one’s religious beliefs. However, this right must not be imposed by parents on their child who is not of legal age during a life-threatening situation, as determined by the attending physician or the medical director of the hospital.
Each patient is entitled to a summary of one’s medical history. The patient may also request for a medical certificate from the hospital.
Each patient has the right to leave – or be discharged from – the hospital regardless of one’s physical condition as long as s/he:
- has been informed of the medical consequences of such a decision;
- releases all those involved in her/his care from any obligations that are related to the consequences of such a decision; and
- has settled her/his outstanding balance with the hospital prior to discharge.
Each patient has the right to be advised by the hospital if s/he will be involved in medical research. The patient may refuse to sign the written informed consent to take part in the said research.
Each patient has the right to communicate with relatives and other persons, and to receive visitors subject to reasonable limits as prescribed by the hospital policy.
Each patient has the right to express any grievances about the care and services s/he has received, as long as it is made through the proper channels.
Each individual has the right to be informed of one’s rights as a patient. Likewise, s/he shall be informed of one’s obligations to adhere to the institution's rules and regulations while in the care of the hospital.
- Provide complete and accurate information as required by the hospital and its personnel as part of the her/his treatment plan.
- Ensure that s/he has fully understood all the benefits, risks and consequences that come with a procedure before deciding to go through with such a treatment.
- Follow the prescribed and agreed upon treatment plan and comply with all the instructions of one’s doctor and other health care providers.
- Respect the rights and privacy of other patients by following all hospital rules and regulations.
- Inform one’s attending physician should one desire to seek a second opinion or refuse a treatment plan.
- Ensure that one’s financial obligations to the Hospital are fulfilled or properly settled.
- Fully understand the coverage of one’s PhilHealth/HMO benefits.
- Respect the integrity of the institution by submitting any grievances to the proper channels, and not to resort to unwarranted publicity.
If you finalize your request for transfer to another room within 12 hours from the time of admission:
- To upgrade from a ward or semi-private room to a private or suite room – the rate will be adjusted to the new, higher room rate retroactively (taking effect from the time of admission)
- To downgrade from a private or suite room to a ward or semi-private room –the charge will be at 50/50 (lower room rate – 50%; higher room rate – 50%)
If you finalize your request for transfer (upgrade or downgrade) to another room 12 hours after admission:
- The charge will be at 50/50 (original rate – 50%; new rate – 50%)
A transfer room fee will be applied in all such cases.
In the event that a patient needs to be moved to the Intensive Care Unit (ICU), the family of the patient shall be informed that the original room will be assigned to another patient within 1 to 2 hours after the ICU transfer.
BREAKFAST – 6:30 AM – 7:00 AM
LUNCH – 11:30 AM – 12:00 NN
DINNER – 6:00 PM – 6:30 PM
For visitors to a patient room, the visiting hours are from 9:00 AM–10:00 PM.
As a courtesy to the other patients, those staying inside the semi-private rooms and wards are allowed to have only two (2) visitors at a time. The other visitors are requested to stay at the lobby while waiting for their turn to visit.
Visitors are likewise advised to refrain from having loud conversations so as not to disturb the other patients.
For visitors to the Intensive Care Unit (ICU), the visiting hours are from:
7:00 AM–8:00 AM
11:00 AM–12:00 NN
7:00 PM–8:00 PM
Patients who are in the ICU are allowed to accept only one (1) visitor at a time.
Visits to the ICU are to remain short to ensure that each patient will get ample and sufficient rest.
- Smoking and deadly weapons are strictly prohibited inside the hospital premises.
- Intoxicating liquor will be confiscated upon entry. You may retrieve said paraphernalia at the Admitting Department upon patient discharge.
- Avoid keeping your cash, jewelry and other valuables inside your room. The hospital shall not be responsible for the loss of any personal items. When necessary, deposit your cash and other valuables at our cashier for safekeeping.
- Always make sure to lock the patient room when no one is inside. Kindly inform your nurse if the room will be left unattended.
- Please refrain from entertaining phone calls from people you do not know.
- To avoid being a victim of extortion or swindling, conduct transactions with hospital personnel and authorized medical secretaries only. Please take note that our employees can be distinguished by their uniforms and employee
- Please familiarize yourself with the fire exits. In case of emergency, there are fire extinguishers installed in strategic places in the hospital.
- For security assistance, kindly dial ext. 493.
- Admitted patients are granted free parking from 10:00 PM until 8:00 AM only. Each parking ticket must be validated at the Nurse Station before presenting it to the parking attendant.
- Visitors/relatives of patients who will park their vehicles at the parking area before 10:00 PM shall be charged the flag-down rate upon entry.
- Please do not leave your valuables inside your vehicle. The Hospital will not be liable for any loss of property or damage to the vehicle.
- Please observe common parking courtesy.
- Should you lose your parking ticket, the parking attendant will require you to present proofs of ownership such as the vehicle OR/CR and your driver’s license.
Our prayer room is located at the second floor of the Hospital.
The Holy Mass is regularly celebrated at the JDMH lobby during the following days:
- Every 1st Friday of the month
- Every Saturday
For personal requests for priest visit, sacrament of reconciliation (confession), anointing of the sick, holy communion, spiritual counseling, and the like, please notify our Information Desk personnel.
- Once your doctor issues your discharge order, you will be informed by your nurse on when you can go home. Our billing personnel will likewise notify you on how to settle your billing obligations at our Cashier section.
- Once your hospital bill has been settled, our Cashier personnel will issue two (2) discharge clearance slips―to be signed by your nurse before you leave the room.
- The first copy is to be given to the Nurse Station while the second copy must be presented to the guard-on-duty at the main or back exit point.
- Please note that you are given a maximum of one (1) hour to vacate the room after the bill has been settled.
