Under the DPA, your Personal Information includes any information, whether recorded in a material form or not, from which your identity is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information, would directly identify you as an individual. These may include, but is not limited to, information which may be used for identification purposes (e.g. names, addresses, email addresses, phone and facsimile numbers), other personal circumstances, contact information, and your educational and medical background.
Your Personal Information also includes sensitive Personal Information, which refers to the following:
a. Your race, ethnic origin, marital status, age, color, and religious, philosophical or political affiliations;
b. Your health, education, genetic or sexual life; any proceeding for an offense committed or allegedly have been committed by you; and disposal or such proceedings or the sentence of the court in such proceedings;
c. Personal identifiers issued by a government agency peculiar to you (as mentioned above); and
d. Other information established by law to be kept classified.
As a health institution, the specific Personal Information that we will obtain from you will include (but not necessarily limited to) the following: your home/office address, contact details, e-mail address, race, ethnic origin, age (including birthdate), your health information (including medical information, biometrics [such as height and weight], biological information (such as blood type), medication, genetic [including family medical history] or sexual life), religion, Philhealth number, Social Security System number, Government Service Insurance System number, and insurance details.
You shall warrant and ensure that all Personal and Sensitive Personal Information submitted to the Hospital is complete, accurate, true and correct. You shall indemnify and hold the Hospital free and harmless from and against all losses, damages, claims, suits, third party claims and legal proceedings, direct or indirect, arising from or in connection thereto.
Your Personal Information may be obtained in many ways, including through interviews, from application forms and correspondences, by telephone and facsimile, e-mail, or via our website (www.jdmh.ph), as well as from third parties. Most of the Personal Information we have are those that you have given us yourself. You provide us your Personal Information when you:
a. avail of, or apply for, our services by filling out application forms or other information forms through any of our available channels (e.g. online, upon admission, or through our medical personnel and representatives);
b. provide personal information to your doctors who may refer you to our Hospital for your diagnosis and treatment, whether as an inpatient or outpatient;
c. get in touch with us to inquire, file a complaint, or request for service;
d. take part in our research and surveys;
e. participate in various activities sponsored by us or any other organization acting on our behalf, such as symposia, conferences, focus group discussions and the like; and
f. apply for a job with us.
We collect your Personal Information primarily to provide medical services. We also provide information to our clients, partners and service providers for the same purpose.
We may also use your Personal Information, secondarily, in circumstances where you would reasonably expect such use or disclosure of your Personal Information.
You may withdraw your consent (subject to the applicable Privacy Laws) to the processing of your Personal Information at any time by contacting us in writing. We provide the general categories of the purposes for which we collect and process your Personal Information below.
The following categories generally describe the ways by which the Hospital processes your Personal Information. While this is not intended to be an extensive, specific and detailed listing of each process per category, all the ways by which we process your Personal Information fall under one of these categories:
a. Your diagnosis and treatment: We use your Personal Information, particularly your medical information to provide medical care and services, including diagnosis and treatment. The Hospital will disclose your Personal Information to physicians and healthcare providers for these purposes. For example, we will share your Personal Information to physicians practicing in the Hospital or to healthcare providers providing outsourced services to the Hospital.
b. For benefits, payments and claims: We may process your Personal Information for purposes of billing and payment for medical and other related services rendered. The billing may be collected from you, your insurance company, Philippine Health Insurance Corporation, your company or any third party. For this purpose, we may have to disclose the nature and type of your treatment and other related information that will be required for settlement.
c. For our business operations: Your Personal Information will be processed as part of our hospital operations. This includes our general business management operations, quality control and assessment, employee and/or staff evaluation, training of medical students and residents and financial performance reporting. Examples of these include the calling of your name either verbally or through a prompter in a queue, our internal evaluation of employee or medical staff performance, giving access to your medical information to medical students and residents as part of our training programs, contacting you personally for appointments or follow-ups, or preparation of statistical data pertaining to the operations of the hospital for quality assurance and financial reporting.
d. Performance of a legal obligation: Under the law, the Hospital is required to share your Personal Information to government authorities in certain instances. For example, we may be required to provide documentary and/or testimonial evidence in court proceedings that may require the disclosure of your Personal Information. We may also be required to provide your Personal Information to government authorities in certain circumstances.
e. Marketing and other legitimate commercial purposes. With your consent, we may also use your Personal Information to contact you with newsletters, updates, information campaigns, marketing or promotional materials, and other information that may be related to the services we provide, and also to further improve the quality of our services.
Other uses and disclosures of your Personal Information
Outside of the purposes stated above, other uses and disclosures of your Personal Information will be made only with your express authorization, through the execution of a Consent From, and unless we are otherwise permitted or required by law as described below.
We may use and disclose your Personal Information in the following circumstances. Except in case of an emergency or when otherwise permitted or required by law, we will inform you of our intended action prior to making such use or disclosure and will, at that time, offer you the opportunity to object. If you are not present or able to agree or object, we will use our judgment in determining whether the use or disclosure is in your best interest.
a. Access to patient directory by your visitors.
b. Other people involved in, or interested in your healthcare, such as your family members, loved ones or any other person you identify as being involved in your healthcare. In case you are not capable of agreeing or objecting to such disclosure, we will use our judgment in determining whether the use or disclosure is in your best interest.
On the other hand, we may also use or disclose your Personal Information without your consent or authorization when such use or disclosure is required by law. This includes the disclosure of your Personal Information pursuant to an order of a court or tribunal, or when such disclosure is required under existing laws and regulations.
The following will have access to your Personal Information for the purposes stated above:
a. Healthcare professionals, including, without limitation, the members of the Hospital’s medical staff, nurses, caregivers and other healthcare providers, either pursuant to an employment contract or any other arrangement. They will have access to your Personal Information either because they are authorized to enter information to your medical records, review or update the same.
b. All departments and units in the Hospital who will need your personal information in the performance of their functions. For example, certain treatments or procedures require that your Personal Information be shared across different departments of the Hospital.
c. Any member of a volunteer group, religious or charitable/non-profit organization who are allowed to provide assistance in the Hospital. This includes priests, pastors or heads of other religious organizations who provide religious rites to patients or the deceased.
d. All of our employees, staff or personnel who may need access to your information in the performance of their duties. For example, our employees will access your Personal Information in order to prepare your billing statement. Your medical information shall likewise be needed for your dietary needs during your confinement.
You are afforded certain rights under the Privacy Laws, particularly the DPA. We would like to ensure that we have your consent to continue to collect, use and disclose your personal information for the purposes identified in this Notice. You have the right to be informed of these specific rights, to object to the processing of your Personal Information, to access, update and correct the same and to withdraw your consent, and/or edit your consent preferences at any time.
Your rights to your personal information are provided in Section 34 of the DPA which you may access here (https://privacy.gov.ph/data-privacy-act/).
Pursuant to the DPA, we undertake to protect your Personal Information. The Hospital creates and maintains a record of your Personal Information in its offices and this notice applies to your Personal Information that we collect. Under the DPA, the Hospital is required to protect your Personal Information, and to process the same only in accordance with the following data privacy principles:
a. Transparency – We are obligated to inform you of the nature, purpose and extent of our processing of your Personal Information, including the risks and safeguards involved, the identity of the persons involved in the processing of your personal data, your rights as data subject, and how these rights can be exercised.
b. Legitimate purpose – We will only process your Personal Information for a legitimate purpose, compatible with our declared and specified purpose, and not contrary to law, morals and public policy.
c. Proportionality – We will process your Personal Information as adequate, relevant, suitable, necessary and not excessive in relation to the declared and specific purpose.
You may access your Personal Information and to update and/or correct it, subject to certain exceptions. If you wish to access the same, please contact us in writing and we will respond within a reasonable timeframe. Please take note that our ability to respond to your request may also depend on the circumstances regarding our collection of your Personal Information.
We will not charge any fee for your access request, but may charge a reasonable administrative fee for providing a copy of your Personal Information.
You will be provided notice if these changes are significant and, if we are required by law, we will take steps to obtain your updated consent.
If you have any questions or complaints about this Notice, you may contact the Hospital’s Data Protection Officer:
DATA PROTECTION OFFICER (DPO)
7 Kamuning Road, Barangay Kamuning, Quezon City
Tel. Number: 8924-4051 to 65 ext. 495
You may also contact the National Privacy Commission through the following contact details:
NATIONAL PRIVACY COMMISSION (NPC)
5th Floor Delegation Building, PICC Complex, Roxas Blvd., Pasay, Metro Manila 1307
Tel Number: NPC Trunk line No: 8234-22-28